Job Title: Travel Agency Manager in Algeria (Chef d’Agence)

Oryx Voyage is hiring an experienced Travel Agency Manager to lead our growing agency in Boumerdès. This exciting opportunity is ideal for a tourism professional who is passionate about leadership, customer service, and creating exceptional travel experiences across Algeria.

At Oryx Voyage, you’ll join one of Algeria’s leading licensed travel agencies, officially authorized by the Algerian Ministry of Tourism and Handicrafts. From tailor-made journeys across the Sahara to visa assistance and cultural tours, we are committed to delivering exceptional travel experiences while maintaining the highest standards of professionalism, integrity, and customer service. If you’re passionate about tourism and want to build your career with a growing company serving travelers from around the world, we’d love to hear from you.

Travel Agency Manager Job Summary

The Agency Manager (Chef d’Agence) is responsible for leading all daily operations of Oryx Voyage.
This key role ensures that the agency runs smoothly, clients receive exceptional service, staff members are supported, and all departments work efficiently together.
The manager must demonstrate leadership, organization, and a strong understanding of the travel industry.

Travel Agency Manager Responsibilities

 1. Team Management

  • Supervise and support the team (consultants, reservations, admin, guides).

  • Plan work schedules and assign tasks to team members.

  • Organize regular meetings to review performance and resolve issues.

  • Train new employees and ensure continuous professional development.

2. Customer Service & Client Relations

  • Handle complex or VIP client requests.
  • Ensure every client receives professional, high-quality service.
  • Resolve complaints quickly and effectively.
  • Maintain strong relationships with partners, hotels, and suppliers.

3. Operations Management

  • Oversee daily agency operations (bookings, itineraries, tours).

  • Ensure accuracy in reservations, payments, and documentation.

  • Coordinate with guides, drivers, and partners to guarantee smooth tours.

  • Follow procedures and enforce operational standards.

4. Sales & Business Development

  • Monitor sales performance and support the team in meeting targets.
  • Identify opportunities to develop new products and travel packages.
  • Maintain relationships with international partners and expand cooperation.

5. Administrative & Financial Control

  • Review invoices, payments, and supplier accounts.

  • Maintain accurate documentation and reports.

  • Assist in budget preparation and operational planning.

  • Ensure compliance with legal, regulatory, and insurance requirements.

6. Quality Control & Brand Standards

  • Ensure that Oryx Voyage’s hospitality philosophy is respected.
  • Monitor customer feedback and implement improvements.
  • Guarantee the quality and professionalism of every service delivered.

Travel Agency Manager Skills & Qualifications

Professional Skills

  • Minimum 3–5 years experience in tourism, hospitality, or agency management.
  • Strong organizational and multitasking abilities.
  • Excellent communication and problem-solving skills.
  • Knowledge of reservation systems and travel operations.
  • Ability to lead a team and make strong decisions.

Languages

  • French: Required

  • English: Required

  • Arabic: Required
    Additional languages are a plus (Italian, Spanish, German, etc.).

Personal Qualities

  • Reliable, responsible, and professional.
  • Calm under pressure and solution-oriented.
  • Team leader with positive energy.
  • Customer-focused attitude.
  • Strong sense of initiative.

What We Offer

About Oryx Voyage – A Leading Travel Agency in Algeria

Oryx Voyage is a licensed Algeria travel agency based in Boumerdès and officially authorized by the Algerian Ministry of Tourism and Handicrafts. We specialize in tailor-made tours across Algeria, from Sahara desert expeditions and cultural journeys to private city tours and authentic local experiences.

We also provide comprehensive Algerian visa services, including Visa on Arrival assistance, helping travelers from around the world discover Algeria with confidence.

As our company continues to grow, we’re looking for passionate professionals who share our commitment to excellence, innovation, and exceptional customer service. Join Oryx Voyage and become part of a team dedicated to showcasing the beauty, culture, and hospitality of Algeria.